Please allow up to 10 business days for mailing and processing time. Please mail payments to our remittance address below: To ensure proper posting of your payment, please include your payment coupon along with your check and write your account number on your check. Just call 678.376.6800 from 8:00am to 5:00pm Monday through Friday (excluding holidays). Our Customer Care representatives are also available to assist you in processing your payment information with your American Express, Visa, MasterCard or Discover card. Payments made with the automated system can take 24 to 48 hours to post to your account.
Call 678.376.6800 and follow the voice prompts. Use a Visa, MasterCard, or Discover card to pay your water bill 24 hours a day, 365 days a year. Use the Automatic Draft Authorization Form to be set-up on automatic draft. Your water bill can be automatically drafted from your bank account or credit card each month on the due date. Do not submit cancellation requests via email as they can take up to 2 business days to be processed.
If you are a new customer, use our Start Service Online Form to begin.Ĭancellation: To cancel a start service request, please call us as soon as possible at 678.376.6800. If you are an existing customer, log in to your account on the side of this page to start service. Because the routes our technicians observe are set out each morning based on the previous days' orders, we cannot set hourly schedules. We can schedule connections by calendar date only. We do not connect on standard holidays, weekends, or after normal business hours. A security deposit is required for all commercial accounts, and we also offer landlord agreements. This includes transfer of service in which one account is closed and a new account is opened. The non-refundable activation fee is $60 for residential accounts. Please allow up to 2 business days to complete. We do not offer same day service for new service requests. We connect service Monday through Friday 8:00am to 5:00pm and can schedule up to 14 days in advance. Our automated phone system is also available 24/7 to process payments. Our Customer Care representatives are available from 8:00am to 5:00pm Monday through Friday (excluding holidays). Current rates and an estimated bill calculatorįor any other account related assistance, you can also reach Customer Care via email at by phone at 678.376.6800, or in person. Please visit Customer Care for more information about the following: Both can be found on your water bill.īy registering and selecting "Log In" you are agreeing to the Department of Water Resources Security Policy. View up to 18 months of billing historyĪll you need to sign up is your account number and meter number. 
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Use the login to the left to enter your online account and pay your water bill.īy registering for a free account with our online services, you can: You will receive your bill details directly to your email inbox each month and can pay from your computer or your phone. Register for Paperless Billing: Registering for paperless billing is fast and easy.
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